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MyPlace General Information

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  • What is MyPlace?
  • Who is eligible for MyPlace?
  • Are MyPlace communications encrypted?
  • Which mobile devices does MyPlace support?
  • How do you set up Geofencing?
  • What is Geofencing?
  • Is there a money-back guarantee?
  • Can you get a discount on your homeowner's insurance with MyPlace?
  • How can you submit a MyPlace feature request on the website?
  • How do you create a custom rule?
  • I would like an additional MyPlace Yard Sign. May I order a new one?
  • Are you required to display the yard sign and window decals when using MyPlace?
  • What is MyPlace group texting?
  • How do you submit a problem with the App?
  • What is a USB or micro-USB cable?
  • What does “pair” mean?
  • What is Geofencing and how do I set it up?
  • What is a QR code?
  • Is there a way to test MyPlace?
  • How do you update the Touchpad?
  • How do you delete a device from MyPlace?
  • How soon is the MyPlace service available after installation?
  • Do MyPlace products come with a warranty?
  • Is MyPlace being offered by FPL?
  • Who is FPL Smart Services?
  • What is People Power Company?
  • Can you add more devices to MyPlace later?
  • Is there a long-term contract with MyPlace?
  • How does the billing for MyPlace work?
MyPlace® Help Center