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MyPlace Support

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Activity overview

Latest activity by MyPlace Support
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    MyPlace Support created an article,

    How do you determine if the Touch Sensor is functioning properly?

    After putting MyPlace into TEST mode, move the sensor several times by touching it. After exiting TEST mode, an email report will be sent to you indicating how many times it moved, and if the senso...

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    MyPlace Support created an article,

    How do you determine if the Water Leak Sensor is functioning properly?

    After putting MyPlace into TEST mode, dip the end of the sensor into a glass of water. After exiting TEST mode, an email report will be sent to you indicating how many times it encountered water, a...

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    MyPlace Support created an article,

    How do you sign into MyPlace on the Touchpad?

    Sign into your MyPlace account with your email address and password credentials. If you encounter difficulty, tap Forgot Password and follow instructions. 

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    MyPlace Support created an article,

    How do you set up the Touchpad stand?

    Place your MyPlace Touchpad into the stand in landscape orientation for ease of use. Open the stand by pressing the two green buttons simultaneously to unlock. Keep the device plugged into power.

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    MyPlace Support created an article,

    Any tips on positioning the Touchpad?

    Position the touchpad in a location near the front door or other entrances frequented by residents, guests and trusted service personnel. With your 4-digit code they can arm and disarm the MyPlace ...

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    MyPlace Support created an article,

    What is MyPlace group texting?

    Group Texting alerts connect you and your MyPlace Trusted Group (friends and family) when you need to address a security concern. You can add up to four contacts to your MyPlace Trusted Group. You ...

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    MyPlace Support created an article,

    How do I test my system without notifying my MyPlace Trusted Group?

    TEST mode allows you to activate and test your system without distributing security alerts to people you designate as your MyPlace Trusted Group. By putting MyPlace into TEST mode, you will receive...

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    MyPlace Support created an article,

    I am moving and need to change my address. What should I do?

    You can change your address in the MyPlace app. Settings > MyPlace Monitoring > Your Location. If you need assistance please call 1-800-MyPlace (1-800-697-5223) anytime between the hours of 8...

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    MyPlace Support created an article,

    How does the Touch Sensor work?

    The Touch Sensor detects vibrations and movement. If the movement occurs for about 0.5–1.0 seconds, the Touch Sensor will send an alert that it is moving. When the Touch Sensor stops moving, it wil...

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    MyPlace Support created an article,

    How do you track shipping?

    You will receive tracking numbers for all shipments and return shipping labels. If you need help, call the Account Support team at 1-800-MyPlace (1-800-697-5223) Monday through Friday from 7:30 a.m...