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MyPlace Customer Support

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Latest activity by MyPlace Customer Support
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    MyPlace Customer Support created an article,

    What is a MyPlace Indoor Cam?

    The MyPlace Indoor Cam is an IP (Internet Protocol) digital video camera used for security and surveillance purposes. It gives you and your family peace of mind knowing what is going on in the home...

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    MyPlace Customer Support created an article,

    How does the MyPlace Indoor Cam work?

    The MyPlace Indoor Cam connects to your home’s Wi-Fi network. Once it’s set up, you can view a live video stream of your camera anytime, take pictures or record videos. All recorded pictures and vi...

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    MyPlace Customer Support created an article,

    Does the MyPlace Indoor Cam have built-in motion detection?

    Yes. The MyPlace Indoor Cam has motion detection and automatically records videos when enabled. It stores your videos to your private, secure MyPlace video cloud storage service.  Access your video...

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    MyPlace Customer Support created an article,

    Will the MyPlace Indoor Cam work if the internet goes down?

    Yes. Provided the camera still has power, the MyPlace Indoor Cam features an onboard 16GB SD card and will record and store videos offline. When the internet returns, the recorded videos will autom...

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    MyPlace Customer Support created an article,

    Will the MyPlace Indoor Cam work in the dark?

    Yes. The MyPlace Indoor Cam features night vision up to 30 feet using the eight (8) onboard infrared LEDs. The camera automatically enables and disables the night-vision technology depending on the...

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    MyPlace Customer Support created an article,

    Does the MyPlace Indoor Cam capture sound?

    Yes. The MyPlace Indoor Cam features a built-in microphone that captures sound. Enjoy both audio and video when viewing a live video stream and recorded videos.

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    MyPlace Customer Support created an article,

    Does the MyPlace Indoor Cam have pan/tilt/zoom features?

    No. The MyPlace Indoor Cam features a 100-degree, wide-angle fixed lens. You can manually position the lens in your home for the optimal viewing angle. 

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    MyPlace Customer Support created an article,

    Is the MyPlace Indoor Cam water-resistant?

    No. The MyPlace Indoor Cam is designed to be used indoors and should be kept dry at all times. The operating temperature range is 32⁰ F to 122⁰ F and the humidity range is 0% to 90%. 

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    MyPlace Customer Support created an article,

    How do you install the MyPlace Indoor Cam?

    Open the box and remove all contents. Inside you will find the following: MyPlace Indoor Cam 5V/2A power adapter Mounting kit Preinstalled 16GB class 10 SD card Quick Start Guide If you don't h...

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    MyPlace Customer Support created an article,

    How many MyPlace Indoor Cams can I have?

    There is no limit. Users can add as many MyPlace Indoor Cams to their MyPlace account as they like. While using your iOS/Android MyPlace apps or logged in to your MyPlace.com account portal online,...