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MyPlace Technical Support

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Latest activity by MyPlace Technical Support
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    MyPlace Technical Support created an article,

    I am moving and need to change my address. How do you do that?

    You can change your address in the MyPlace app. Settings > MyPlace Pro Monitoring > Your Location. If you need assistance, please call 1-800-MyPlace (1-800-697-5223) anytime between the hours...

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    MyPlace Technical Support created an article,

    What are the qualifications of MyPlace professional monitored services?

    We offer a 24/7 Five Diamond Certified Monitoring Center by The Monitoring Association.  

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    MyPlace Technical Support created an article,

    What is a Siren?

    A Siren gives audible and visual notifications when your alarm goes off.  

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    MyPlace Technical Support created an article,

    How do you pair a MyPlace Siren?

    In the app, go to Devices > Add Devices > Siren. On the back of your Siren, press and release the recessed pairing button. The green LED will blink and a short audible alert will state the d...

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    MyPlace Technical Support created an article,

    How do you reset a MyPlace Siren?

      Press and hold the pairing button on the back of the Siren for 5 seconds.  The Siren will disconnect from your Gateway, and the green LED will turn off. You will hear an audible alert. See How ...

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    MyPlace Technical Support created an article,

    How do you pair a SmartEnit ZBalrm Siren?

    In the app, go to Devices > Add Devices > Select Siren.

 Plug the siren into a power outlet with all power disconnected and its batteries removed. It will pair with the Gateway automaticall...

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    MyPlace Technical Support created an article,

    How do you reset a SmartEnit ZBalrm Siren?

      Begin with the Siren disconnected from all power. Remove the Siren’s batteries.
 Press and hold the reset button while connecting the Siren to power. As you are looking at the power port in the ...

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    MyPlace Technical Support created an article,

    Where should you install a Siren?

    Place the Siren in a central location in your home. For the hearing impaired, place the Siren where its flashing lights can be seen.

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    MyPlace Technical Support created an article,

    How do you create custom rules to manage Siren sounds?

    On the Create Rules pages of the app, you can create rules that will manage or change the Siren sounds and their durations. Siren models make different sounds, and the app displays only your model’...

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    MyPlace Technical Support created an article,

    What are some ideas for custom rules?

    If my “Bathroom Window” opens, and I am in “Away” mode, then make my Siren sound the doorbell for 30 seconds.
 If my “Lobby Motion Sensor” detects motion, and I am in “Stay” mode, then make my Si...