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MyPlace Technical Support

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Latest activity by MyPlace Technical Support
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    MyPlace Technical Support created an article,

    I have questions about my billing charges. Who do I call?

    To inquire about billing, please call 1-800-MyPlace (1-800-697-5223) and select the option for Account Support. Our support team can be reached during the hours of 8 am to 5 pm EST Monday through F...

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    MyPlace Technical Support created an article,

    Can you keep the rental hardware after canceling?

    No. You will need to return your MyPlace pack after canceling your rental subscription. If you are within the 30-day period, you are responsible for shipping to return the MyPlace pack. If you are ...

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    MyPlace Technical Support created an article,

    Can you keep the purchased hardware after canceling?

    Yes. You own the hardware you purchased and can elect to cancel your subscription. Call 1-800-MyPlace (1-800-697-5223) anytime between the hours of 9 AM to 5 PM EST Monday through Friday. Please ha...

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    MyPlace Technical Support created an article,

    I would like an additional MyPlace Yard Sign. May I order a new one?

    Yes. Please go to http://myplacesecure.com to order a new sign.

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    MyPlace Technical Support created an article,

    Are you required to display the yard sign and window decals when using MyPlace?

    If you are subscribed to MyPlace Pro Monitoring, it is advised you to check with your county and local municipality for guidance. Some require the placement of signage and insist you write your per...

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    MyPlace Technical Support created an article,

    What does “Reset Help Overlays” do? 

    Resetting help overlays makes the built-in help for each portion of the app visible again.  The transparent help overlay will display only once.

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    MyPlace Technical Support created an article,

    How do you submit a feature request with the App?

    We are always looking to improve the app. You can submit your idea to our support staff using your MyPlace app. Tap on Settings and then tap on Feature Request. Enter in a subject and your idea. Ou...

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    MyPlace Technical Support created an article,

    How do you submit a problem with the App?

    You can submit an issue to our support staff using your MyPlace app. Tap on Settings and then tap on Report Problem. Enter in a subject and the problem you are experiencing. Our support staff will ...

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    MyPlace Technical Support created an article,

    What does “clear the cache” do?

    Under device options for many devices the user may clear the cache. This clears out unused data and may help your application perform more efficiently.  

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    MyPlace Technical Support created an article,

    What is a QR code?

    The QR code (Quick Response Code) is found on the bottom of the gateway. A QR code consists of black squares arranged in a grid on a white background, which can be read by scanning the graphic when...